Positive: Professionalism, Quality, Responsiveness
Working with Alex and Skyline Exteriors was a great experience.
When our chimney started leaking, we knew that we needed to get a roofer out to help us fix it. Most of the other companies we spoke to gave us the runaround or were shady about their business practices. Alex came in and was able to explain why our chimney was leaking and why replacing the whole roof, instead of just piece-mealing certain sections of our aging (and poorly installed) roof, was the right answer. He was clear, concise, and most importantly, trustworthy and honest. It was obvious from the very first meeting that Alex knew his stuff.
Alex held our hand every step of the way - making sure that we understood our options on everything from packages, shingle color, and even financing. He was great about checking in as we worked through things, and made sure that we were all on the same page.
On the day of the installation, Alex's team showed up on time, prepped our yard, and got right to work. Alex was on-site most of the day to answer questions, and was easily reachable by phone when he wasn't at the house.
Even when we encountered an unforeseen snag (our gutters ended up not being properly installed and needed to be replaced), Alex was proactive about making sure we understood what our options were, and helped guide us to the decision that made sense for us.
We could not be more pleased with our experience. We have a beautiful new roof that I know was installed properly. And I have the peace of mind that Alex stands by his work - in fact, he has called me several times after the fact making sure that our roof is still looking good and living up to our expectations.